Frequently Asked Questions
Click analytics and A/B tests for growth
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Our support team handles over 12,000 tickets monthly. Here are the most requested topics.
Pricing
Questions about the Starter ($19/mo), Pro ($49/mo), and Enterprise tiers. Learn how to upgrade your monthly click limit from 50,000 to 1,000,000, manage Stripe invoices, or apply your 14-day free trial credits.
Technical Support
Troubleshooting 301/302 redirects, fixing broken UTM parameters, resolving Cloudflare cache conflicts, and configuring custom domains with CNAME records. Average resolution time: 4.2 hours.
API
Documentation for our REST v2 endpoints, webhook setup for real-time click events, and native connectors for Zapier, Make, and Salesforce. Rate limits are 1,000 requests per minute on Pro plans.
QR Codes
How to generate scannable QR codes with custom SVG logos, track offline campaign performance, and update destination URLs post-print without regenerating the matrix. Supports 400x400px SVG export.
Still need help?
Our engineers and success managers are available via live chat Monday through Friday, 09:00–18:00 UTC. For urgent API downtime or billing disputes, email support@linkforge.io.